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Business
Process Outsourcing
In today's competitive environment businesses
are concentrating on their core competencies,
and the non core operations are being outsourced,
demanding major functional and transactional
operations at lower costs. We at Suvin enter
this Business Outsourcing (BPO) domain focusing
on the strength of our existing esteemed
clients. Suvin BPO saves precious time and
resources of its clients by allowing them
to concentrate on core issues while we take
care of their non-core activities.
Our BPO services are broad spectrum -
from customer relationship management,
back office transaction processing to
industry specific solutions. At Suvin
the key element of services delivery is
a coordinated approach towards providing
increasing value over the entire course
of our client relationships. This involves
a progressive approach towards process
standardization, process optimization
and process re-engineering.
Through a combination of process management,
internal performance measures & compliance
measures we ensure a high ROI for your
business..
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PEOPLE AND
PROCESSES:
All our Customer Service Executives are
selected after understanding the clients'
requirements. Our people are put on the
jobs after tests, quizzes, personal interviews,
training and certification. In case of
Call handling jobs, the CSEs are put through
mock calling sessions. In Process Outsourcing
assignments, we map the Processes of the
client, make the CSEs familiar with the
process and design/write software interfaces
required, if any.
Service Verticals:
1. Market Research
2. Benefits & payroll processing
3. Tax preparation
4. Phone based Query Handling
5. e-Mail Customer Queries Management
6. Lead generation
7. Online Web Help
8. Customer Relationship Management
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